Kentucky Fried Chicken or KFC is a fast-food chain specializing in fried chicken. It has more than 18,000 restaurants in 120 countries, and according to Forbes, it is the second-largest fast-food company after McDonald’s. Today, we will guide you on how to give feedback to KFC.
The service it provides is based on the sale of fast food, which consists of paying first for what will be consumed before it is served and then moving on to delivery. In this type of service, there are no waiters. However, the modalities of Fast food service and food can be divided into three categories: takeout, eat-in, and delivery.
KFC is characterized by high-quality products. It offers in the elaboration of its main product:
- Fried chicken.
- The variety of presentations it offers.
- The good service it provides to its customers.
For the selection of their offer, they only looked for a chicken that is different from the others, which, together with the “secret recipe,” would become unmatched and competitive.
KFC survey feedback
We here at KFC want to make sure our customers are satisfied with their orders. So, we have set up a way to leave feedback on your recent experience with KFC. You need to click below and answer a few questions to improve our services! Remember, it’s not just chicken and biscuits at KFC; we also sell our Famous Bowls, Platters, Pot Pies, and more! To Leave Feedback On KFC, the goal at Kentucky Fried Chicken is simple: serve customers with great food as quickly as possible.
How to give feedback in KFC?
If you have ordered food at KFC, you may have had an experience that doesn’t quite match what you wanted. You’re probably going to want to know how to give KFC feedback in the best way possible. To give feedback to KFC, follow the steps below:
- Visit their official website through this link https://feedback.kfc.co.in
- A “Feed us back” page will appear in front of you. Here you will see different sections to fill up your details.
- At the section “Let us know you better,” enter your name, date of birth, gender, anniversary, and email.
- Now give your contact details like your mobile number, preferred time for contact, address, etc.
- Submit the store details: city of the KFC restaurant, time of visit, and store name.
- Choose a type of order.
- Enter restaurant address, how often you visit KFC, date of visit.
- You have to upload an image of the food you ordered from KFC.
- Click next
- After completing all these steps, KFC will contact you by call or email.
What do you need to enter the survey?
Kentucky Fried Chicken requires all customers to take a survey before giving feedback, whether good or bad. You must purchase something in a store, online, or by phone to give KFC feedback. You may get a survey at any of these locations. Fill out your experience and rate it using 1-5 stars.
If you have not bought anything but want to give KFC feedback, you can fill out an online survey and submit it. Your entry will be deleted but could help them improve their service for future orders to be fulfilled correctly and faster without mistakes or problems in your order.
How do I make a complaint to KFC?
Unfortunately, now and then it happens—the food arrives late, cold, or not as ordered. In these cases, it’s important to complain! Most establishments are equipped with a customer service hotline to give feedback on your recent experience. If you have an issue or complaint to raise about KFC in particular, we recommend calling 080-4275-4444 and speaking with a member of their customer service team.
The chances are that they’ve heard it all before, so you don’t need to worry about being rude or impolite. You want to share your concerns politely and efficiently. The representative should assist you with any issues and develop a solution for future use.
How is the KFC service?
Asking for feedback about your KFC experience is a great way to improve it. Although most fast-food chains allow you to comment on their service via an online review, you may also be able to contact an actual person via phone or email. And while these interactions may seem insignificant, they really could make a difference.
Studies have shown that chain restaurants have successfully lowered employee turnover by 30 per cent after instituting formal feedback programs. Suppose you’re asking for KFC feedback so that they can fix any problems with their service. Make sure to include those issues—along with ways that they might be able to correct them in your email or voicemail.
Why is KFC so good?
KFC (or Kentucky Fried Chicken) has been wowing customers for decades. Not only does it offer a variety of mouth-watering fried chicken, but there are other menu items to try as well. KFC has many sides that pair wonderfully with their delectable chicken, including mashed potatoes and gravy, corn on the cob, biscuits, coleslaw, and more.
So, what makes KFC so good? For starters, they are famous for their crispy and flavorful chicken. But with 11 spices in every recipe and a proprietary frying method developed by Colonel Sanders himself (now that’s dedication!), you already knew that was a good start.
Free products of KFC
After several days of searching and thanks to the support of hundreds of users on social networks, KFC has found one of those dissatisfied customers and has treated him to an experience full of chicken.
As can be seen in the creativity, the brand contacted him, picked him up at his home, and took him to one of the company’s restaurants. There I can try the new snacks on the menu that are part of the range of products that cost between 1 and 3 dollars.
Why is KFC looking for three dissatisfied customers?
‘Much for very little’ is the slogan of the new campaign of the restaurant brand KFC in which the objective is to find three people who have posted bad opinions on Google. The brand has responded to the reviews on Google. It has launched an appeal through outdoor posters and messages on social networks under the hashtag #MuchoPorMuyPoco to discover the identity of these users and offer them something in exchange for their reviews.
The campaign, developed by PS21, uses humour to give a new meaning to Google scores, a very determining factor when choosing a restaurant or not. Thus, they turn the reviews of the most dissatisfied users with the chain and question their value by turning them into currency for their new snack offer: ‘Much for very little’ offers nine products that cost between 1 and 3 dollars.
The action comes when online sales growth has skyrocketed due to the lockdown. The agency reports in a statement that the restaurant chain has doubled its home orders over the last six months.
In this sense, Pablo Calavia, senior communication marketing manager at KFC Iberia, has pointed out that they are aware of the power of reviews in consumer decision-making. For this reason, they have worked on this initiative focused on the digital field that follows our transversal strategy in which consumers are the protagonists.
FAQ on KFC feedback
How does the KFC survey work?
Call their customer service line at 1-800-225-5532 and then press 0 when prompted to give KFC feedback. A survey will appear on your screen, and you can then use that to provide your comments. Or complaints about Kentucky Fried Chicken. This form will also allow you to compliment how great KFC is doing in general. And it also allows for free prize draws as well. You’ll also be able to submit an email, but it would probably take longer for your comment to reach someone. So we advise using a phone instead.
What do you get for doing a KFC survey?
If you want to give KFC feedback, you should complete a survey. To receive it, open a KFC receipt and look for a link to complete one online. Surveys typically provide prizes like coupons or free food as a reward for your time. You may be able to get in touch with KFC customer service through social media channels instead of filling out an official survey.
These outlets are not always monitored regularly. So your message may take some time to reach them, if it ever does at all. But taking advantage of social media channels allows you direct contact with KFC employees. And gives you the chance to share your concerns publicly on platforms like Facebook and Twitter.
How do I get a refund from KFC?
Suppose you’re unsatisfied with your KFC experience. In that case, you have three options:
- Give feedback to KFC in-store or online.
- Reach out to them via social media (Twitter and Facebook).
- Contact their customer service at 080-4275-4444.
If you’ve purchased your food using one of their gift cards, they will refund you directly onto a new card. So keep that in mind when making any purchase. The best way to get in touch with a member of KFC’s customer service team is through their direct line: 080-4275-4444. You’ll usually be able to reach someone on a Sunday night; however, other times may vary depending on how busy they are.
Conclusion on KFC feedback
In conclusion, we see that the company has positioned itself as a market leader. Since it is constantly concerned with improving critical factors for success such as product quality, price, and promotions. Also, quantity, location, and infrastructure of stores, training staff, customer service, and speed of care.